Shipping Policy
Effective Date: February 24, 2025
At Hexalicore, we strive to ensure timely and secure delivery of your orders. This policy outlines our shipping procedures, rates, and other essential details.
1. Order Processing
✔ Orders are typically processed within 1-3 business days (excluding weekends and holidays).
✔ You will receive an email confirmation with tracking details once your order has shipped.
✔ Processing times may be delayed during peak seasons or due to unforeseen circumstances.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Varies by location |
| Expedited Shipping | 2-3 business days | Additional charge |
| Overnight Shipping | 1 business day | Additional charge |
✔ Delivery times depend on your location and the shipping method selected.
✔ Hexalicore is not responsible for delays caused by carriers, weather conditions, or other external factors.
3. Shipping Locations
✔ We currently ship within the United States.
✔ International shipping is not available at this time.
4. Shipping Costs
✔ Shipping fees are calculated at checkout based on weight, destination, and selected shipping method.
✔ Expedited and overnight shipping options are available at an additional cost.
5. Order Tracking
✔ Once your order is shipped, you will receive an email with a tracking number.
✔ You can track your shipment through our carrier’s website or via your Hexalicore account.
6. Lost, Stolen, or Damaged Packages
✔ If your package is lost or stolen, please contact the shipping carrier first.
✔ If the issue is unresolved, contact our customer service team at info@hexalicore.com within 7 days of the expected delivery date.
✔ If your package arrives damaged, please take photos and contact us immediately.
7. Address Changes & Delivery Issues
✔ Please ensure your shipping address is correct before placing an order.
✔ Address changes cannot be made once an order is processed.
✔ If a package is returned due to an incorrect address, additional shipping fees may apply.
8. Contact Information
If you have any questions, contact us at:
📧 Email: info@hexalicore.com
📞 Phone: (715) 835-5569
📍 Address: 903 Dorbe St, Eau Claire, Wisconsin (WI)
By placing an order, you agree to this Shipping Policy.